I'm trying to upgrade to opvault on Windows 10. "1password is unable to upgrade this vault"

Windows 10. Just apgraded from 1password version 4 to version 7. The app wants to upgrade to opvault, but then is unable to. My Dropbox account is working and active.

1Password Version: 7.3.684
Extension Version:
OS Version: windows 10
Sync Type: dropbox
Referrer: forum-search:upgrade to opvault problem on Windows 10. "1password is unable to upgrade this vault".


  • riksolriksol
    edited May 2019

    When I try to create a new opvault, it works. but then I cannot import the info from my agilebits vault in Dropbox. The error message is that the password is wrong, but it is not.

  • bundtkatebundtkate

    Team Member

    Hello, @riksol, and I'm thrilled to hear you're upgrading to 1Password 7! The best way to find the source of this error is to look at a diagnostics report from your PC:

    Sending Diagnostics Reports (Windows)

    Don't post the diagnostics here (this is a public forum), but do attach the diagnostics to an email message addressed to [email protected] and include a link to this thread so if someone beats me to your e-mail they know what's up.

    You should receive an automated reply from our BitBot assistant with a Support ID number.  For bonus points, post that number here so I can track down the diagnostics and ensure that this issue is dealt with quickly. :+1:

    Once I see the diagnostics I'll be better able to figure out what's causing you trouble. Thanks! :chuffed:

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