Account is frozen without any prior notifications

hey that is not cool to freeze my account without any notification. You should send an email at least a couple of weeks before the subscription is expired and remind to extend it.
Currently, I just got an email out of the blue than the account is frozen and my whole family can't sync. Not everybody immediately will extend it, some need at least a day or two to get to there laptop, some may be traveling...

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided


  • BenBen AWS Team

    Team Member

    Hi @AlexShapo,

    We do send an email to the Family Organizer(s) prior to this happening. You can see a clip of what the email looks like here:

    I do apologize if you did not receive such an email. You may want to verify that your email address is up to date in our system and that messages from [email protected], [email protected], or [email protected] are not being sent to spam.

    Also, with 1Password Families, there is only one bill, rather than a separate bill for each family member. Only one Family Organizer needs to add a credit card. So hopefully that alleviates any stress for your family members that may be traveling.

    I hope that helps! Please let me know if we can assist further.


  • no, I did not get that email. I checked the spam folder as well.
    I think something wrong with my account, it tells I have a trial, but that is not correct

  • BenBen AWS Team

    Team Member

    Thanks for the additional information @AlexShapo. Could you please email our billing specialists a copy of your last invoice along with a link to this thread ( at [email protected]? Armed with that information they'll be in the best position to further investigate this for you.



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