Unable to load previous vault

edited May 2019 in Windows

I have a folder called 1Password.agilekeychain, but I receive the following error message when I attempt to load it:

[Screenshot removed by AgileBits]

I also attempted to load using a login and receive the following error message:

[Screenshot removed by AgileBits]

Despite having an account, and this information being active on Android, should I proceed with the trial option and then the two can merge?

If not, is there something else I should do? Thank you

1Password Version: 7.2.617
Extension Version: Not Provided
OS Version: Windows 10
Sync Type: Not Provided


  • bundtkatebundtkate

    Team Member

    Hello, @mneumann and thanks for taking the time to reach out! I hope you don't mind, I went ahead and removed both of your screenshots from this post. Both included some personal data and this is a public forum, so not somewhere you generally want to post this sort of information. I see you've sent us an e-mail as well and given the nature of your problem, I think it's best handled there anyway, so I'm going to go ahead and reply to your e-mail shortly, but I wanted to let you know I've removed those screenshots here. I'll have some additional instructions for you via e-mail in just a bit. :+1:

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