Android App updated; now it wants to update the vault from Agile Keychain format and it won't sync

A while back, I was robotically going through some app updates on Android and after updating 1Password, I later realized I had lost the ability to sync my Android 1Password app with the 1Password6 app on Mac 10.11 (with which I'm pretty happy). Enough time has gone by that a significant set of new passwords aren't available on the mobile and older passwords are out of date. What can I do to get sync back? I confess I'll be pretty unhappy if I unexpectedly found myself in a "severe tire damage, don't back up" situation where the only answer is money. (I have a software background, and I firmly believe developers deserve and need to get paid, but I like to choose when I pay.)

1Password Version: Android v7.0.3, Mac 6.8.9
Extension Version: Not Provided
OS Version: OS X 10.11.6, Android 8.1.0
Sync Type: Not Provided


  • brentybrenty

    Team Member

    @TurkL: Thanks for reaching out. I’m sorry for the confusion! It sounds like when you upgraded the vault you forgot to follow the instruction to point your other devices to the new vault, hence they are no longer syncing with each other. If you go to 1Password Settings > Sync you can see the location of the vault in Dropbox, then configure your other devices to sync with that same vault. I hope this helps. Be sure to let me know if you have any other questions! :)

Leave a Comment

BoldItalicStrikethroughOrdered listUnordered list
Align leftAlign centerAlign rightToggle HTML viewToggle full pageToggle lights
Drop image/file