What if I can't generate two-step validation?

What if I can't generate two-step validation?
Hello! I started two steps of validation. The authentication code was generated using a Google authenticator, but I had to clean up all the data because of a mobile phone failure, which made it impossible for me to reproduce the authentication code. Is there any way to get it back?
At present, I can't log on to WEB, but I have a PC (win10). I inquired about the same problems in the forum posts, it seems that there is no good solution.

I use software to translate the problem into English. If the sentence is not fluent, this is the original Chinese text:

您好!我开启了两步验证。生成验证码用的是google 身份验证器,但因为手机故障我不得不清除所有数据,这导致我无法再生成验证码。请问有办法找回来么?


1Password Version: 1password for windows 7.3.684
Extension Version: Not Provided
OS Version: win 10
Sync Type: Not Provided


  • ag_anaag_ana

    Team Member
    edited May 11

    Hi @andeaker! Welcome to the forum!

    We will be happy to help you with this. I noticed that you also sent us an email about this issue. So we don't duplicate the answers, we will get back to you over there as soon as possible.

    Thank you for your patience!

    ref: WGJ-22447-639

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