Can't use my account!!

DrMikeDrMike
in Mac

Have account since 11/18 but can't use. - Need new password but email has changed since I activated account last 11/18. So you won't send me one. So I am totally locked out! What to do?


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Referrer: forum-search:Can't use my account - need password but email has changed since I activated account last 11/18.

Comments

  • So what do I do! You can't contact me and I can't contact you. Will you renew this worthless account and change me a fee next Novermber


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    Referrer: forum-search:Can't use my account - need password but email has changed since I activated account last 11/18.

  • BenBen AWS Team

    Team Member
    edited May 13

    Hi @DrMike,

    I'm sorry to hear that. Without the correct Master Password and Secret Key it wouldn't be possible to access the data in such an account. At a minimum we should be able to help you remove your credit card from any subscriptions that we're billing for directly, though. Could you please email us with:

    • A copy of your last invoice
    • A link to this forum thread (https://discussions.agilebits.com/discussion/103749/)

    Send the email to [email protected]. There may be additional verification necessary in order to make changes but we should be able to get it sorted out for you.

    Update: I see you've already sent an email (or, a few). No need to send another. On of my colleagues will be in touch with you soon. :)

    Ben

  • ag_anaag_ana

    Team Member

    Hi @DrMike!

    I see that you have already emailed us, so one of my colleagues will get back to you over there as soon as possible.

  • Can't use my account - need password but email has changed since I activated account. What to do?
    I have a new ewmail - password change stuff is sent to old - now gone - email.
    Am i stuck?
    Then how do I cancel account


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    Referrer: forum-search:Can't use my account - need password but email has changed since I activated account last 11/18.

  • Hello Ben,
    Thanks for prompt response.
    Problem is that I don't have an invoice!
    I signed up 11/28/18
    Michael

  • And [email protected] apparently cannot receive emails - it is listed as a "not-valid email"

    Michael

  • Not working though - He sent me instructions that don't work and gave me an email that doesn't work also

  • Ben .- are you there --- the email [email protected] . does not work... What do you mean by "+"?

    Michael

  • You can't use the email he sent me [email protected]
    Try it...

    And he wants me to send an "invoice" -- i have no "invoice"

    And I have not gotten back responses to my responses

  • I want to cancel my account - can't log in - the email I set it up with is dead so can't change password.
    Originally asked this question and Ben responded but his response does not make sense to me.'
    1. He asked me to respond to an email that does not work [email protected]
    2. I am to send an "invoice" with this email - i have no invoice.
    3. Ben does not seem to receive my responses to his original email to me.

    Please someone help!

    Michael


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  • brentybrenty

    Team Member

    @DrMike: That's the email address to use:

    [email protected]

    If you just paste that into the "To:" field you should be all set, unless you're using some strange email client I've never heard of. The default Mail apps on both macOS and Windows work just fine with that, as do all the others I've used in recent years.

  • BenBen AWS Team

    Team Member

    @DrMike,

    This appears to be your second thread on this subject in addition to the three emails you've sent us. My colleague Mark-Shane replied to your first email on Mon, 13 May 2019 09:23 with a series of question we need the answers to in order to help you with this. We did not get any response from you. In case you did not receive his email I'm re-sending it for you. Please reply to that email. Thanks.

    Ben

  • BenBen AWS Team

    Team Member

    I've merged all of the threads on this subject here into this one. We've sent you an email. We need you to reply to that email, please. We cannot address this issue here in the forum: only by email. Please reply to Mark-Shane's email, which I have now sent to you again, and we'll be happy to help. We can't help if you don't reply to Mark-Shane's email. :)

    Ben

This discussion has been closed.