New phone, no access to authenticator

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rebbesen
rebbesen
Community Member
in Mac

I see others have had similar issue where you get a new phone and do not have a backup of the two-factor authenticator codes. I am in this boat. 1Password via iPhone is fine, but I cannot login via browser due to two-factor. Please reach to me to get two-factor disabled on my account so that I can re-enable + make backup.

1Password Version: 7.2.6
Extension Version: Not Provided
OS Version: 10.14.5
Sync Type: 1password subscription

Comments

  • Ben
    Ben
    Options

    Hi @rebbesen,

    This is a situation that will require the attention of / verification by our security team. You can reach them at support+security@1password.com. Thanks!

    Ben

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