Recently added Logins available online but not in app

I recently added about 20 logins, identities, and accounts. About two days later all of the new information was missing from the 1Password for Windows app. I thought something had happened and the app was forced to backup to a point prior to when I entered the information.

What is really confusing is that when I hit the 1Password button on my Firefox browser all of the new information shows up. So, how can I get the information back into my app? Has anyone else experienced this? I would love to know how to fix it and prevent it from happening again.

It takes along time to enter that much information.


  • khadkhad Social Choreographer

    Team Member
    Welcome to the forums, cain3tex. Thanks for taking the time to contact us. I'm sorry that you are having this problem.

    I'd like to clarify a couple of things before I go too far. The data in the 1Password browser extension is not stored online. It is stored on your own computer.

    Please see our support article which explains why the data would be different between the main 1Password program and the sandboxed browser extension and the solution:

    All the steps are important, so please don't skip any. Especially note step 7 pertaining to antivirus and other "Internet security solution" software:

    Please let me know how it goes.
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