I have been informed that my 7 account has been frozen. what do I need to do to get it unlocked
Why have you cut me off???
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Why do you cut members off without prior notice? - very unprofessional
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Hey @allanferrier, I'm so sorry that your account went frozen! We do normally send out an email a few days before your trial ends letting you know that you need to add a credit card to keep your account active - as @adam1991 says, is it possible that this went to your spam folder?
Also, just to be clear, if your account ever does go frozen, we will not cut you off from your data. You can always access all your data, even if your account goes frozen. You just won't be able to add new data, or use the extension to fill in your browser, but you won't lose access to your data.
If there is anything else we can help with, please let us know.
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