HSBC USA not filling or storing login details correctly

Hi there. I know HSBC can be tricky, and has been for years, but thought I'd point out an issue that might be fixable.

Browser: Safari Version 11.1.2 (11605.3.8.1)
1P: V6
OS: El Cap 10.11.6 (15G22010)
Site: https://www.us.hsbc.com

I have one login setup for HSBC in 1P. HSBC has a two page login process. First page is USERNAME only, and is filled correctly by 1P. 2nd page is DOB using 3 fields, one for month, 2nd for day and 3rd for year, followed by a PASSWORD field.

On page two there appears to be no way to get 1P to autofill the DOB. Instead it forces the USERNAME into the YEAR field and then correctly fills the PASSWORD.

I use to have to Login cards for pg1 and pg2, but even this wouldn't solve the problem, as there appears to be no way to fill the 3 DOB fields.

Thoughts?


1Password Version: 6.8.9
Extension Version: 4.7.3
OS Version: 10.11.6
Sync Type: DropBox

Comments

  • Greetings @markballou,

    I was originally going to say what makes this tricky is our inability to reach the second page but a guess at a possible username meant that I could reach the second stage to test and see what we could learn. What I found is if I saved a Login item using the steps detailed on our support page How to save a Login manually in your browser and then tried to fill that page that it filled all four fields. The Login item won't automatically display fields for the DoB like it will a username nut they will be contained within the web form details section which you can view by clicking the Show web form details button.

    I haven't tried to create a Login item that can handle both stages but separate Login items for each stage ought to work. If you continue to have trouble please do let me know.

  • Yes and yes @littlebobbytables. Thanks for your help! Back to the two login items for now. You are correct indeed. It functions, but does not show the full DoB details in the Login item. However it fills them correctly.

  • Greetings @markballou,

    Looks like we can reduce it down to a single Login item. Knowing that individual ones worked I went back just to see if there was anything we could do any better. With the slightest modification to your existing item one will fill both stages.

    1. Edit the Login item for the second stage, the one with your password visible and date of birth hidden in the web form details.
    2. Click the Show web form details button.
    3. Near the top of the entries you will find one titled username. Further down the list you will find one titled password and you will notice to the right hand side it has a silhouette of a key, this is what designates that this field represents the password.
    4. Returning to the username field, click in the same area where the key would be. A small menu will appear, select the silhouette of the person.
    5. For the field value enter your username.
    6. Save.

    What we've done is update the existing (but not visible) field to tell 1Password that this represents the username, to help when filling the first stage and to store the correct value. Hopefully you will find that this modification allows both stages to fill all the fields correctly.

  • edited June 7

    That does indeed work @littlebobbytables. A little involved to accomplish, but the first single login I've had with 1P in years that worked with HSBC. Now we can just wait for their login system to change again and we can do this all over. Thanks!

  • ag_mcarlyleag_mcarlyle

    Team Member

    Hey @markballou, I'm so glad that worked for you! On behalf of @littlebobbytables, you're very welcome. :smile:

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