have no idea how to get iphone synched with macbook

shavasshavas
in iOS

I have a macbook in which I can see a personal and primary vault. My iphone can only see the primary account and I can see no way of adding a personal vault.

I've seriously no idea what the difference is and how to get the iphone and macbook looking at the same vault.

I also am weirded out by why this isn't brain dead simple.


1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided
Referrer: forum-search:how to merge vaults

Comments

  • BenBen AWS Team

    Team Member

    Hi @shavas

    It sounds like you were previously using a standalone setup (no 1Password membership), which is where the Primary vault comes from, and then migrated to a membership (which is where the Personal vault comes from). Please log in at https://my.1password.com/ in a web browser and make sure all of your recent changes appear in the Personal vault there (e.g. there is nothing in Primary that isn't in Personal). If that is the case... the migration guide includes instructions on signing into your membership account on each device and then removing the Primary vault. It sounds like you may have missed that step:

    https://support.1password.com/migrate-1password-account/#set-up-your-other-devices

    Please note that the Primary vault should be deleted from every device.

    Ben

  • When I go to settings/vault/primary there is no delete option.

  • ag_anaag_ana

    Team Member

    @shavas: have you added your 1Password account to the app already? Are you able to remove the Primary vault afterwards?

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