Banking login stopped working since latest update

My online bank requires I put in my customer number first (there are 3 different ones in our household) and until the update, when I clicked in the customer number entry box and then 1 password (in Safari), the three saved 1Password logins came up. Now this doesn't happen. Instead my 12 saved credit card entries come up. If I type the bank name in the search field of 1Password then the three logins come up at the bottom of the list of credit cards (have to scroll down to find them), but that is an extra step, and confuses the other two users in the household. I have tried moving the login to the credit card section (won't do it) and a few other things but it seems that the new update has a serious problem recognising the page (and yes, I have checked that the login has the correct webpage URL). Everything worked seamlessly until this major update, but now, not only do I have that problem but frankly I find the new layout and system far less intuitive and user-friendly. Is it possible to roll back to the previous version? Or are you going to fix the new update soon?

1Password Version: 7.3 (70300019)
Extension Version: 7.3
OS Version: OS X 10.14.4
Sync Type: 1Password


  • edited June 2

    BTW, I should add that I have tried entering the customer number manually then creating a new login in 1Password but it still fails to show up in the suggested items for filling.

  • Should also say the bank is Nationwide (in the UK)

  • Hi @CaptainSlocum,

    Could you let us know the URL for the sign-in page please and we'll take a look. Issues in this area tend to be very site/page specific so we'll need to visit the page and see if we can determine what is going on.

  • Hi @CaptainSlocum,

    Thank you for the URL. During our testing of the 7.3 betas it seems there was a scenario that we hadn't considered or experienced ourselves but reports for three sites have now come in that highlight this oversight. The Nationwide sign-in form is one of these. While we work on fixing this you can still use 1Password with a workaround. Here is what you will want to do until the fix is available.

    1. Use open-and-fill, assuming your Login item stores in the primary website field.
    2. Load the page as you normally would and click the 1Password button in your browser to access 1Password mini. When 1Password fails to correctly display the Login item search for it. You will find that the blue button in the item details states AutoFill and it will fill the already open page if you click it.

    It's definitely annoying having to search for the item that should display automatically and it has been flagged a priority. I apologise for the disruption to a smooth workflow.

  • Thanks. Another work-around that works for me is I have made the correct logins favourites, so that speeds things up.

    I appreciate your prompt attention to this. it is not as if I use this a hundred times a day, so it is no big deal, but I thought you would like to know about it. My worry was that this was a widespread problem with my other logins, but so far this is the only one. And I think I am getting used to the new layout a bit better now! And having been involved in MySql database design once I think I understand your nick name!

  • Hello @CaptainSlocum,

    Based on what we've learned the last couple of days it is possible you will find this bug affects other sites and it won't be clear that there is any link between them. It's to do with the intelligent suggestions and when it isn't quite as intelligent as we need it to be. So part of what we'll need to do is build better redundancy into the logic so that if it does get things wrong that it isn't hiding the correct Login item. We've been made aware of about three or so sites at the moment but I suspect as adoption rates for 7.3 increase we'll find more. Hopefully we can correct this promptly to nip it in the bud.

    As for my nickname, I will happily claim I am a Randall Munroe fan and I'm looking forward to his new book too! :smile:

  • Thank you littlebobbytables. It is very reassuring to know you are supporting and developing 1Password so well. I didn't know Randall Munroe but from a quick look at his Wikipedia entry he look very interesting.

  • ag_anaag_ana

    Team Member

    On behalf of littlebobbytables, you are very welcome! And thank you for the kind words :)

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