Fingerprint unlock unavailable

Hi team I need some support on this. Just upgraded to android pie after purchasing a 1 year subscription and now can't use fingerprints.

1Password Report for SM-N935F

Report generated on Saturday June 08, 2019 at 13:13:40 +1000
Important: This report is for AgileBits staff. Do not follow any of the instructions below without AgileBits staff requesting that you do.
Summary
1Password: 7.1.5 from Google Play
Device: SM-N935F running Android 9 (rooted)
Mode: 1Password account
Accounts: 1
Vaults: 1
Device Information
Model: SM-N935F
OS Version: 9
Root Status: true
Manufacturer: samsung
Build: BlackDiamond.NFE.PIE.V3.0
Locale: en_GB
Display
Resolution: 1920 x 1080
Density: 2.625
Display DPI: 420
Display Height: 1920
Display Width: 1080
Input Methods
Default: Samsung Keyboard (com.sec.android.inputmethod/.SamsungKeypad)

Input Methods:

Application Preferences
Vaults
Vault for saving xxxxxxxxxxxxx
Security
Fingerprint Unlock: false
PIN Protected: true
Lock On Exit: true
Automatically Lock: 10 mins
Clear Clipboard: never
Watchtower
Check Compromised Logins: true
Check Vulnerable Passwords: false
Check Inactive 2FA: true
Sync
Sync Enabled: false
Sync Method: KEYCHAIN_UNKNOWN
Sync Path:
Automatically Sync: false
AutoSync on Cellular: true
Notification: true
Display
Conceal Passwords: true
Display Rich Icons: true
Show Web Form: true
Filling
Autofill: true
Accessibility: false
Keyboard: false
Advanced
Allow screenshots: false


1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided

Comments

  • periperi

    Team Member

    Hi @drup88. Thanks for reaching out. We've heard of this issue affecting other Samsung users who recently upgraded to Android 9, which sounds like the case with you as well.

    Samsung devices have a feature called Intelligent Scan, which seems to be affecting the behavior here. Can you try disabling facial recognition in the Intelligent Scan settings on the device? Does that help?

  • drup88drup88
    edited June 9

    Hi @peri

    Unfortunately my device does not have intelligent scan. According to Samsung intelligent scan is only available on Samsung s9 devices.

    https://www.samsung.com/au/support/mobile-devices/what-is-intelligent-scan/

  • Hi team,

    It appears to be a device software issue I have just confirmed with th4 developer. Please close this one as it appears not to be a 1password issue.

  • periperi

    Team Member

    Thank you for the update. I'm sorry to hear that you're not able to use Fingerprint Unlock, but thanks for letting me know!

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