Why all those possible entries ?

Gilles9Gilles9 Senior Member

When I log in my Bank ( https://accweb.mouv.desjardins.com/ )

after the first screen I get to the password page
and I see all this ( Identities and credit cards)

the valid entry is the first at the top, it should fill directly, and used to


1Password Version: 7.3.1beta0
Extension Version: same
OS Version: 10.14
Sync Type: 1password account

«1

Comments

  • chadseldchadseld 1Password Developer

    Team Member

    Hi Gilles9,

    Those items are suggestions based on the content of the web page.
    For example, if it looks like there may be a place to fill in an address or credit card on the web page, then those items will be suggested.

  • Gilles9Gilles9 Senior Member

    The only field to fill is

    no other field or space to fill anything

    Used to work fine, the site hasn't changed at all for a long time

  • chadseldchadseld 1Password Developer

    Team Member
    edited June 13

    The addition of new item types to the suggestion section is new with version 7.3, so the behavior just changed. I'm not sure what on that page is triggering the identity and credit card suggestions, but I'll confer with the team and investigate. My understanding is that the accuracy of the suggestions will improve over time.

    ref: xplatform/filling-issues#483

  • Gilles9Gilles9 Senior Member

    OK thanks, I'll wait for your findings

    so far it did not improve since last week

  • Gilles9Gilles9 Senior Member

    I suppose the "Our all new "filling brain" analyzes web pages when you bring up 1Password mini and only shows you the items you can fill on that page."
    has a problem

  • Gilles9Gilles9 Senior Member

    Not fixed in 7.3.1beta 1

  • BenBen AWS Team

    Team Member

    Hi @Gilles9

    This is something we'd like to improve but we have a few other irons in the fire at the moment. It may be a little bit before we see any changes here. Sorry to be the bearer of bad news, but I wanted to be up front about that.

    Ben

  • brentybrenty

    Team Member

    @Gilles9: You can press ⌘ \ and 1Password will show nothing at all; it will simply fill. ;)

  • Gilles9Gilles9 Senior Member
    edited June 13

    Really, isn't this the shortcut for filling ?

    the image above is after doing the shortcut
    and it does not fill, it shows all those entries

    I agree it should fill automatically, this is the problem with the "filling brain"

  • brentybrenty

    Team Member

    @Gilles9: Indeed, that is the shortcut for filling. If you have a single Login item saved for the site, 1Password won't show you an item list at all because it will just fill it. I just tried it again and it works just fine:

    1. Go to https://accweb.mouv.desjardins.com/identifiantunique/identification
    2. Press ⌘ \
    3. (field is filled by 1Password; nothing else happens)

    Have you maybe changed some settings?

  • Gilles9Gilles9 Senior Member

    Yes, my shortcut is different, but works correctly on any other site
    the problem with this site is the second page where the password is entered
    this is where I get all those entries, the right login/password at the top, then the identities and the credit cards

  • brentybrenty

    Team Member

    @Gilles9: Could you please take a screenshot of 1Password Preferences > General? To include it in your reply, simply click the document button in the top of the comment field, and select the file you wish to share:

    Just be sure not to include anything sensitive in the screenshot, as this is public forum. Thanks in advance!

  • brentybrenty

    Team Member

    @Gilles9: Thanks. What are the exact browser and extension versions are you using there? I'm trying to reproduce the problem you're having.

  • brentybrenty

    Team Member

    @Gilles9: You're seeing this in Safari? That's surprising. If you press ⌘ \ on the same page in Chrome or another browser, what happens? I thought you might be using another browser with an outdated extension. Do you have any other extensions installed in Safari?

  • Gilles9Gilles9 Senior Member

    Same issue with Firefox

    With Safari , I use Adblock, but the problem remains even when I disable adblock
    no other extension, except 1Password

  • brentybrenty

    Team Member

    @Gilles9: Thanks. I'm just unable to reproduce what you're seeing in Safari at all, only in other browsers by using an outdated extension which doesn't support giving 1Password information about the page to determine what to show in mini. Please try the following:

    1. Quit Safari
    2. Quit 1Password Completely -- Command Option Control Q
    3. Drag 1Password to the Trash
    4. Restart your Mac
    5. Install a fresh copy of 1Password: https://1password.com/downloads/
    6. Open Safari and verify that 1Password is present and enabled in Preferences > Extensions

    Let me know how it goes.

  • Gilles9Gilles9 Senior Member

    I did what you suggested...
    still same behavior

  • brentybrenty

    Team Member

    @Gilles9: What's the URL saved in the Login item? Would you be able to provide a video, perhaps via email? I'm not able to get it to behave the way you're saying, and we're not getting reports like this from anyone else.

  • Gilles9Gilles9 Senior Member

    Hi

    for the second page which is looking for the password
    the URL in the Login item of 1Password is https://accweb.mouv.desjardins.com/identifiantunique/authentification

    don't know how you can get to this second page, but if this help the first page ( https://accweb.mouv.desjardins.com ) is looking for 12 digits user name
    the you get to the second page which looks only for a password,
    only one field available which is a password field

    uncertain if you guys can get there without a valid account, as a second page may ask you a secret question the first time you use an account, but the url of this password page is the one above

    what is unusual is that the site hasn't changed for a long time, and 1Password was filling OK, directly,
    without offering Identities and Credit cards as in my original post
    and 1password recognize the real as it is the top one on the list
    the webpage has no place for an identity entry or a credit card entry, only one field "password"

  • brentybrenty

    Team Member

    @Gilles9: Either of those URLs redirects me to https://accweb.mouv.desjardins.com/identifiantunique/identification -- not unexpected since I do not have an account to get to the second step; but if you go to this URL do you get a different result? I'm trying to understand why/how it could behave differently just for you. Can you try another browser?

    If you'd be willing to provide page source via email, that may be helpful since we won't be able to access it ourselves.

    But to clarify,

    what is unusual is that the site hasn't changed for a long time, and 1Password was filling OK, directly, without offering Identities and Credit cards as in my original post

    1Password mini is all new in version 7.3, as is suggesting Credit Card and Identity items in addition to Logins. When 1Password can tell from the page that only certain types of filling are relevant, it only shows those types of items; when it cannot tell, it will show all of them. That's working as designed. In this case, since there is no login form or anything else that lets 1Password know the purpose of the page, it offers you all of the item types available for filling there. Again, that's expected. What is unexpected and what I'm trying to figure out is why the keyboard shortcut shows you a list instead of just filling.

    Do you have more than one Login item and/or Password item saved for the site? Scroll through the list that it's showing you to make sure.

  • Gilles9Gilles9 Senior Member

    Same result on the initial URL for signing in (your link: https://accweb.mouv.desjardins.com/identifiantunique/identification)

    I tried with Firefox same result

    You can get the page source from your link, as it shows the same results ( Login, Identities and Credit cards) from 1Password )
    so the problem can show there as well, I would think

    the only difference I can see is in the field "Username" you could enter a number or an email address. Could this be why I get identities as well (email) ?
    if so then why Credit cards do appear

    And to say on the second page to which you cannot access, there is only one option "password" and it cannot be an email address, and if 1Password figure sit can be a credit card number, the why only on this site

    Thanks

  • Gilles9Gilles9 Senior Member

    Could you make or add an option for "firm" website

    I mean that the website for a particular login as to be identical in its entirety ( between the website and the website identify in the Login )
    like a locked website

    an idea

    as I have similar problems on other websites ( eg the website address contains some identical part ( ex: BNC and BNC/CDBN which are different and have totally different logins )

  • brentybrenty

    Team Member

    @Gilles9: Let's try to stay focused. Earlier you mentioned that you've changed your keyboard shortcut -- I think to ⌘ À. Is that correct? If so, what keys do you actually press to make that? And can you try setting the keyboard shortcut to something else -- say, ⌘ /?

    It's something with the shortcut on your system I think, since you mention that pressing it in other browsers also results in 1Password mini appearing instead of just filling. You didn't answer my question though:

    Do you have more than one Login item and/or Password item saved for the site? Scroll through the list that it's showing you to make sure.

    Also, are you able to have 1Password fill using the keyboard shortcut without showing mini at any website (for example, this forum)? Please let me know.

    as I have similar problems on other websites ( eg the website address contains some identical part ( ex: BNC and BNC/CDBN which are different and have totally different logins )

    Please give me specific examples. For each:

    • What is the URL in the browser?
    • What is the URL in the Login item?
    • How many Login and Password items total do you have saved for the site?
    • What are the exact steps you're taking, and the result?

    the only difference I can see is in the field "Username" you could enter a number or an email address. Could this be why I get identities as well (email) ? if so then why Credit cards do appear And to say on the second page to which you cannot access, there is only one option "password" and it cannot be an email address, and if 1Password figure sit can be a credit card number, the why only on this site

    As I explained above, 1Password should suggest Logins, Credit Cards, and Identities for filling when the page is not obviously just for login, just for payment, etc., as in this case.

    So let's focus on the keyboard shortcut, since that isn't working as expected on your system.

  • Gilles9Gilles9 Senior Member

    If so, what keys do you actually press to make that? And can you try setting the keyboard shortcut to something else -- say, ⌘ /

    No friendly to use on a French Canadian keyboard

    Forget about it....

  • OAWOAW Junior Member

    @brenty Earlier in the thread you said this ....

    "When 1Password can tell from the page that only certain types of filling are relevant, it only shows those types of items; when it cannot tell, it will show all of them. That's working as designed. In this case, since there is no login form or anything else that lets 1Password know the purpose of the page, it offers you all of the item types available for filling there. Again, that's expected."

    Respectfully, while the mini may be "working as designed" I think the issue here is that the current behavior is certainly "not expected" by some (perhaps many?) users. The Suggestions view including things that can't be filled is mentally disconcerting because it's at odds with its stated purpose. Hence the OP. ;)

  • brentybrenty

    Team Member

    @OAW: I don't mean to be rude, but I'm trying to troubleshoot a specific issue with Gilles9 here, regarding something that doesn't seem to be working as designed on his system, with the keyboard shortcut for filling. We've heard your feedback on the mini design already in a number of other threads, and will continue to evaluate that along with feedback from everyone else. Posting the same thing in multiple places just slows down response time for everyone, as we -- and you -- are repeating ourselves. And it is not helpful to try to steer things off-topic when we're trying to troubleshoot a specific, separate issue with someone. Please be more considerate in the future.

  • brentybrenty

    Team Member

    If so, what keys do you actually press to make that? And can you try setting the keyboard shortcut to something else -- say, ⌘ /

    No friendly to use on a French Canadian keyboard

    @Gilles9: I understand completely. I don't have a French keyboard in front of me here, so that was just an example. Can you try something else? It may also help to know the specific keys you're pressing to make ⌘ À. Hopefully we can narrow down what's causing this for you and either make a change in 1Password to help with it, or offer some workaround. I love the filling keyboard shortcut, and I want you to be able to use it too. :)

  • OAWOAW Junior Member
    edited June 18

    @brenty Well that's an interesting response given how I was quite literally addressing the issue outlined in the OP and thread title. And while I fail to see how doing so would be trying to "steer things off-topic" .... I'll extend my apologies nonetheless since that was certainly not my intent.

Leave a Comment

BoldItalicStrikethroughOrdered listUnordered list
Emoji
Image
Align leftAlign centerAlign rightToggle HTML viewToggle full pageToggle lights
Drop image/file