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UI occasionally becomes unresponsive

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greentree
greentree
Community Member
in 1Password 7 for Windows

Every now and then I will perform an action that causes the 1 Password UI to become unresponsive, as in, I can click around menu items on the left hand side but clicking them does not change the view to the immediate right I.e clicking between 'Logins' and 'Secure Notes' does not update the list of items.

If I leave 1Password alone 30s - 1m it eventually refreshes and is operational again.

This issue has been happening for a while now which makes me think it isn't version specific but maybe something in my vault causing the issue, very frustrating.

1Password Version: 7.3.684
Extension Version: Not Provided
OS Version: Windows 10 1903
Sync Type: 1Password

Comments

  • Greg
    Greg
    1Password Alumni
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    Hi @greentree,

    Thank you for getting in touch!

    It is possible that you bumped into a known performance issue in the current version of 1Password 7 that happens on some of the setups. Please check your inbox and share some diagnostics info with us, so we could confirm if my hunch is correct. Thank you! :+1:

    Cheers,
    Greg

    ref: IZR-65269-144

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