Locked out
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Hi @bdwellens
I'm sorry to hear about the trouble. Do you have a copy of your Emergency Kit? Are you able to log in at https://my.1password.com/ ?
Ben
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Hi Ben I don’t have it with me. I have my secret code and still cannot log on.
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I don’t have it with me
So you do have a copy somewhere then? It sounds like you're going to need it in order to log in.
Ben
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Ok, When I get it how do I use it to log in?
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Ben, I have. How do I use it?
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The Emergency Kit will have all of the credentials that you need to enter at https://my.1password.com/ on it.
Ben
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I scanned it and it says my password is wrong. We changed it. I tried the old one and new one. Still nothing.
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I am afraid my wife will be locked out too and we will lose everything.
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What can be done when the emergency kit doesn’t work?
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If you don't have the correct Master Password I would suggest reviewing this thread:
FAQ: I'm locked out of my account (membership) / need to start over — 1Password Forum
In particular, if you have a 1Password Families membership and your wife is a Family Organizer, she may be able to assist you in recovering your account:
Recover accounts for family or team members
If she is not an organizer then hopefully the other suggestions in that thread work. Failing that, the best you can do is start over. I hope that helps. Should you have any other questions or concerns, please feel free to ask.
Ben
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