Membership status

I am quite sure that I upgraded my original subscription to family and I received an email about it on 4/23/18. I just upgraded from V6 to V7 but when I check my membership on your web page it shows only an individual membership. How can I resolve this. I have attached a screenshot of the email I got back then.

1Password Version: Not Provided
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OS Version: Not Provided
Sync Type: Not Provided


  • LarsLars Junior Member

    Team Member

    Welcome to the forum, @barryc3! We don't handle the personally-identifying details of user's accounts here in this public forum, for your protection. Please shoot us a quick email at [email protected] and include a link to this thread. You'll receive an automated reply from our BitBot assistant, which will contain a Support ID number. Please post that number here in a reply to this thread, so we can "connect the dots" and make sure your request gets handled as quickly as possible. Thanks! :)

  • Here is the ticket number: #VBT-15743-241

  • brentybrenty

    Team Member

    Thanks! We'll take a look and get back to you via email shortly. :)

    ref: VBT-15743-241

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