All of the one-time passwords (OTP, 2FA) generated by 1Password X do not work!

Hi! What happened to you OTP generator? I'm having problems every-time with 99% of services/websites that I try to use. I have to use backup codes if they are available but currently I completely locked out of my work Slack accounts.

What should I do??

1Password X 1.16.5
macOS 10.14.4


1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided

Comments

  • OTPs generated at https://my.1password.com also do not work.

  • kaitlynkaitlyn

    Team Member

    Hey @stantyan! The 2FA used by Google Authenticator, supported in 1Password and covered by RFC 6238 uses the current time when generating the code. If your computer's clock is off by a certain amount it can mess with generating the code the server is expecting. Most computers are meant to sync with a time server but it's not that uncommon for things to get stuck. I would try toggling the use of the time server to make sure it's correct. If I ever need to do this myself I tend to manually adjust the current time so I know it's clearly wrong (just by a couple of minutes) so I know for certain when it has corrected itself.

    Let me know how that works for you!

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