1 password crashes only when i click on LOGINS category , all other one works fine.
This happens on a Samsung note 9
1Password Version: 7.1.5
Extension Version: Not Provided
OS Version: 9
Sync Type: wlan server
@PCdamours I'm sorry to hear that you're encountering a crash when trying to load the Logins category. Could you tell me if you also encounter the same crash when you tap on All Items instead?
Hi i didn't check that before you asked but yes it does crash when i press all items.
Thanks for confirming that. I’m not seeing the crash on my end, but I’d like to learn a few more details about your 1Password configuration to see if we can reproduce the problem. Please create and send us a 1Password diagnostic report by following the instructions in this link:
Attach the diagnostics to an email message addressed to [email protected].
With your email please include:
That way we can "connect the dots" when I see your diagnostics in our inbox.
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here so I can track down the diagnostics and ensure that this issue is dealt with quickly.
Once I see the diagnostics I'll be able to better assist you. Thanks very much!
I have encountered a similar scenario once before. What I found to have been an issue was one of my login credentials had multiple entries with the Section labelled "Conflict" and it's data being an old password; the same conflict/data repeated about ten or fifteen times.
Once I cleaned it up, load and search query times decreased substantially. Again, this was from my experience; your issue may very well be different.
I would suggest inspecting the data integrity of your vault.
Thanks for chiming in! Perhaps that will help someone in a similar situation.