I am a customer since v2 and did upgrade and purchase each version, currently running v6. After I read v6 won't work in the new Safari version, but v7 does I opted to upgrade to v7. Well, and then the nightmare began... I am extremely frustrated a.t.m. as I need a reliable 1PW app continuously throughout the day and v7 screwed it up big time!
I installed the v7 app and ran the installer - first of all that didn't work as the app didn't close the mini-app when pressing the "close all" button, had to do that manually and needed a few tries. Anyway, at the end it was installed.
Assuming you guys take care of loyal customers I ran the setup, used the option to create a 1PW account and imported my data (which so far was synced via Dropbox) into that new vault.
I read that there is a limited offer of $50 annual charge, so wanted to pick this. But my account is now in the 1 month free test mode, and when I click the hyperlink below the account name in the app it leads to a page that says "$2.99/month when paid annually" - well, that's only $36. I am extremely happy if that is a discount for v6 users, but why doesn't it explain it? I now don't want to subscribe this as uncertain whether it is the right one, and I also Donnerstag#t want to miss out on the discounted offer... this is poor, really.
I also stumbled upon this link after the issues I had which said I shouldn't have signed up for an account as a v6 user - why the hell does the app then ask me to do so??
As I said I use the app continuously, so I needed to upgrade and sync my other devices. Went to iPhone, scanned the QR code and setup the account in the app. But then it still showed Dropbox as sync option. I found the option to have the 1PW account as main vault and copy data over from the dropbox vault - done. Now no sync option is shown, so I assume it sync. Btw, this is scary as hell, no notice if sync happens, when and how, what data.... I am not feeling fuzzy here!
Well, the problem is now I have all entries 2x on my iPhone, probably by me copying it over?
That's where I am, still 2 iPhone and 2 iPad and 2 more Mac on v6 as I am now scared as hell... and 1 iPhone + Mac on v7 and even more scared about loosing data.
As said before this process is way too complicated for a normal user. You are charging a premium price for your product so make it work, easy, reliable. This upgrade made me really consider dumping 1PW and rather going with the free built in OS keychain... Until 1h ago I would have never considered that...
1Password Version: 7.3.1
Extension Version: 7.3.1
OS Version: OSX 10.14.5
Sync Type: Dropbox / 1PW Acct ??????