Disable 2FA through app?

Hi,

I have my iphone logged into my 1password account properly. My 2FA app on the phone doesn't have my 1password account listed to be able to give me 2fa codes for 1password. I can't sign into my computer unless I can get a 2FA code. Can I disable 2FA in my account from the app?


1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided

Comments

  • brentybrenty

    Team Member

    @rbjames: No. You'd need to disable it through your account settings, on the 1Password website.

    If you've locked yourself out of your 1Password.com account by not having the authentication code, we may be able to help, but it can take a number of days to do so, since there's a verification process and changes that need to be made to your account if everything checks out.

    If you are temporarily away from the device where your authentication code is generated, it may be best to wait until you have access to that device again. Alternatively, you could use a device that is already signed in, whether it’s one of the 1Password apps or a browser you’ve signed in with before. The code is only needed when signing into a new device/browser, so you could access your account on an existing device and disable it from there:

    1. Click your name in the top right and select My Profile on 1Password.com in a browser where you've already signed in previously
    2. Click More Options on the left and select Turn Off Two-Factor Authentication.

    From there, you can also re-enable 2FA to get a new TOTP secret and set it up again if you wish. Just be sure to save a backup somewhere safe.

    Finally, several authenticator apps have backup and recover options. Authy is one example of an app that allows you to recover your 2FA codes if you lose your phone. You can find their instructions here:

    https://support.authy.com/hc/articles/115012672088-Restoring-Authy-Access-on-a-New-Lost-or-Inaccessible-Phone

    But even if you don’t use Authy, it’s worth checking to see if your authenticator app has options available for recovery.

    However, if you're part of a 1Password Teams/Business plan, another admin could help you recover your account, which could allow you to regain access:

    https://support.1password.com/recovery

    Otherwise, if you won't have access to the device where the authentication code is generated going forward, or any other devices you've already authorized with your 1Password.com account, we'll need you to answer some questions before we can proceed. Just shoot us an email at [email protected] and we'll go from there. :)

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