Cannot empty 2 items from trash
Hi - I'm using 1Password 7.3.1 on a Mc Pro running Sierra 10.12.6 - when I right click to empty the trash 2 items always remain. They both have a red note saying "rejected by Server 1116' tag by coincidence. Driving me nuts - how can I empty these items from the trash??
1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided
Referrer: forum-search:Cannot empty trash
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@martinbond: If you sign into your 1Password account on the website, do you see those items there? Do you see them on any other devices?
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No, they don't appear anywhere else.
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@martinbond: thank you for the confirmation. Can you please send us a diagnostics report from this Mac so we can take a closer look at why this is happening to you?
After you have sent the email, please feel free to post the ticket number you received so we can locate your message and get back to you as soon as possible.
Looking forward to your message!
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I'll do that now but I think the common factor here is that all the items that won't clear from the trash have 'Rejected by Server 1116' - see attached
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I've sent the diagnostics report to the email address stated - am I safe posting it here as well?
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Hey @martinbond - thanks for the diagnostics report, a member of the team will be in touch as soon as possible. We strongly advise against posting your diagnostic report publicly. 😊
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@martinbond - on another note, what do you see when you restore the item from trash, trash it again and then try and empty?
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I've tried doing that and I still can't empty the trash.
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@martinbond - Thanks for confirming - we've got your diagnostics report so we'll continue this conversation via email. 😊
ref: SHE-66188-975
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