iOS13 Crashing

edited July 20 in iOS Beta

After years of refusing to do it; the lack of support for iPassword6 in iOS13 and Catalina, I upgraded to iPassword7 for the family. BUT I can't use it on iOS13 at all, it crashes trying to put in an account. I removed the old apps; downloaded the latest from the store, run it. Under "Already using 1Password" I touch "1password.com" and it crashes.

EDIT : I'm running on a iPhone6sPlus if that matter.


1Password Version: 7
Extension Version: Not Provided
OS Version: iOS13
Sync Type: 1password.com

Comments

  • I’m having the same issue on an iPhone X, and have sent a bug report via the Apple feedback tool

  • ag_anaag_ana

    Team Member

    Hi @David_Potts!

    iOS 13 is still in beta and has not been officially published yet, therefore 1Password has not been updated to work with it yet. If you want to keep using iOS 13 beta anyway, I recommend updating 1Password to the beta version as well, as all compatibility updates will happen there first :)

  • ag_anaag_ana

    Team Member

    @arctic_ash: thank you for doing that! I believe it will also be just a matter of time: iOS 13 is still in beta, so we will need some time to make sure everything works properly on it before it's officially made public :)

  • @ag_ana is there a test flight page to sign up for the beta version? (It’s a real pain going back to remembering all my passwords!)

  • ag_anaag_ana

    Team Member

    @arctic_ash: yes, you can find the instructions to access the program in this discussion :)

  • Thanks for that @ag_ana, Just to update others the sign in bug is still occurring in the beta version (7.3.3 (70303003)) and I have now also sent a bug report on that too, so hopefully it will be sorted soon!

  • ag_anaag_ana

    Team Member

    @arctic_ash: Thank you for the update! :+1: We will definitely work to make 1Password compatible with iOS 13 when it's ready to be published later this year :)

  • vplewisvplewis Junior Member

    @ag_ana FYI, I'm using 1Password 7.3.2 beta1 on Catalina and 1password 7.3.4 on iPadOS 13 with no ill effects. hth

  • cipherwarcipherwar Junior Member
    edited July 21

    running 7.3.4 and still having this crash when clicking on Settings -> 1Password Account -> Add Existing Account

  • ag_anaag_ana

    Team Member

    Thank you everyone for sharing these details! :+1:

  • This has been solved for me in 7.3.5 (70305000) on iOS 13 beta 4 on iPhone X

  • ag_anaag_ana

    Team Member

    Thank you for the update! :+1:

  • Still works on beta 5, just released today.

  • rudyrudy

    Team Member

    @aardWolf,

    Thanks for the report. :) :+1:

  • Just came back to report that 7.3.5 also fixed it for me on my iPhone 6s Plus. So it seems like things are looking good now. Thank you.

  • brentybrenty

    Team Member

    Thanks for letting us know! I'm glad that helped, and we're here if you need anything else. :)

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