2fa codes not recognized?

I'm not sure what is going on, but my 2fa codes being generated have stopped working. Sometimes they start again, other times I have to use a recovery key if I can.

Any suggestioned on what to do?


1Password Version: 7.3.684
Extension Version: 1.15.3
OS Version: Windows 10
Sync Type: 1password

Comments

  • ag_anaag_ana

    Team Member

    Hi @Tom Boucher!

    The very first thing that is worth checking is if the time is the same on all of your devices. 2FA is very time-sensitive, so any drift in time on any of your devices could cause the authenticator codes to be rejected.

    A good resource that makes it easy to check this is the following website:

    https://time.is/
    

    After making sure the time is the same on every one of your devices, your authenticator codes should be accepted.

    Please let me know if this worked!

  • for some reason my NTP settings had been turned off. that seemed to address it. thanks

  • ag_anaag_ana

    Team Member

    You are welcome @Tom Boucher! I am happy to hear that things are working again :)

    If you have any other questions, please feel free to reach out anytime.

    Have a wonderful day :)

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