Upgrading to Families account - Apple billing

I've been reading much on your support forum and I believe that I have to contact someone at 1Password. I am interested in upgrading from am individual account to a Families account but I am being billed thorough Apple.
I am understanding that I have to cancel through Apple and then contact you.
Can someone provide me with some guidance?


1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided


  • ag_anaag_ana

    Team Member
    edited July 22

    Hi @mercuryrsng!

    That's correct. I will reach out to you via email shortly so we can start this process over there, without sharing personal information on a public forum :)

    ref: DIY-41152-863

  • Hi @ag_ana,

    I have the same issue as @mercuryrsng. May you please share required information with me? Thanks!

  • ag_anaag_ana

    Team Member

    Hi @cuboslav! Welcome to the forum!

    Certainly, I will reach out to you via email in a moment as well :)

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