Support team identity confirmation

Hello, @Lars. I received an e-mail from you and you mentioned I could verify you identity publicly here as you initiated contact with me.


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  • LarsLars Junior Member

    Team Member

    Welcome to the forum, @littlemacha! I did indeed. I mentioned our server, and some issues we identified about authentication requests. Thank you so much for taking the time to reply here. I really appreciate it -- we really appreciate it. To get a better idea of what might be going on, I'd like to ask you to create a diagnostics report from your Mac:

    How to send a diagnostics report from your Mac

    Please add the following Support ID code (including the square brackets) to the Subject line of your diagnostics email before sending it:

    [#AXE-11625-225]

    This will link your diagnostics to our current email discussion. I'll take a look and let you know what I find out.

    For anyone else reading, please note: this ID is for @littlemacha only. If you’re experiencing the same issue and need help, please ask us for your own ID.

    ref: AXE-11625-225

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