Tax invoice for purchase

Hi,
I bought a gift card of 125$ (discounted at 99$) for which I need an invoice valid for taxing purposes because this purchase can be refunded as a company benefit. I already wrote to [email protected], but I was told that you could only provide an order confirmation, not a tax invoice, because your payments are handled by a company called Shopify. For this reason I was told to contact their support team. I contacted Shopify, but I was told that they are not affiliated with 1password as a reseller, but It's possible that you are using the Shopify payment gateway, but they could't confirm it for privacy reasons. In any case they told me that Shopify cannot provide sensitive account information to me directly, but you should contact them in order to get the tax invoice I need. They also told me that it's the seller that should be able to provide a tax invoice. PayPal invoices or order confirmations are not accepted in order ro get refunded because they are not TAX invoices. May someone explain this matter to me? From my point of view, every company should be able to provide a tax invoice if needed. For example Amazon has a dedicated e-mail address for this purpose. A customer could send an email writing the number of the order and they send a valid tax invoice. I would like to receive a definitive answer, if possible. Thanks in advance for your support.


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Comments

  • BenBen AWS Team

    Team Member

    Hi @marco_giorgio

    I'm sorry to hear about the difficulty. I'd be happy to look into this for you. Could you please provide the support ID that you received when you emailed our team at [email protected]? The ID will be in the subject line of your email exchange and look something like this:

    [#ABC-12345-XYZ]

    Thanks!

    Ben

  • edited July 31

    He @Ben , thanks for your support. Here's the ID you requested: #LFK-74541-649

  • BenBen AWS Team

    Team Member

    Thanks @marco_giorgio. I'm going to speak with our billing specialists about the situation and see what is available.

    Ben

    ref: LFK-74541-649

  • Thanks again!

  • BenBen AWS Team

    Team Member

    @marco_giorgio

    In speaking with our billing team it doesn't appear we're able to offer any type of receipt / invoice other than what was already provided, but we are going to reach out to Shopify to see if there is any way in which they can help. We'll be in touch with you via email once we've heard back from them.

    Thanks!

    Ben

  • Ok, thanks! I would like to point out that here in Italy, companies that sell online services or goods have to provide a valid tax invoice if it's explicitly asked by the customer. Anyway I'll wait for an answer by mail. Thanks again

  • Hi @marco_giorgio, what might be a problem is that on the gift card itsself there is no tax, you pay the tax when you buy a membership with the gift card and there you get an invoice.

  • Well, if I go to a shop and buy an Amazon gift card, the shop provides a tax invoice because it's still count as a money transaction. How is this different?

  • Hi @marco_giorgio,

    I think it's best if we focus on the ongoing email conversation. I don't claim to know the intricacies of tax law over various countries but given this is something more than a very general enquiry it isn't something we can handle in this publicly accessible support forum.

  • @littlebobbytables Fair enough, thanks

  • BenBen AWS Team

    Team Member

    :+1: :)

    Ben

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