Password Works on My Computers, but can't login on the 1Password site


I realized today that I have a problem. I have no problems signing into 1Password on my devices.. However, today I realized I need to change my credit card number and found I cannot login to my account on the 1Password site. I'm not sure what's going on. I'm using the correct Secret Key and the same Master Password I use on all my devices, but I keep being told that my information is incorrect. Obviously, I would rather not delete my account and start over.

I originally purchased the app on the through the Apple app store, but then upgraded to the subscription version.

1Password Version: 6.8.8
Extension Version: Not Provided
OS Version: OS X 10.14.5
Sync Type: Dropbox


  • ag_anaag_ana

    Team Member
    edited August 2019

    HI @anneperez! Welcome to the forum! :)

    We will be happy to help you with this. I noticed that you also sent us an email about this issue. So we don't duplicate the answers, we will get back to you over there as soon as possible.

    Thank you for your patience!

    ref: ZWJ-34636-813

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