New Android Phone initial sync to Dropbox vault failed

edited August 2019 in Android

Hi, i have been using 1 password on my iphone 7 plus and Mac (macbook and mac mini) with Dropbox sync of the vault for years with standalone license. But recent changed to android phone. Installed 1password app on my android and attempted the initial sync to my vault in Dropbox, but failed to sync and cannot access the vault with my Master password,

Dropbox vault is 1Password.agielkeychain

1Password Version: 7.2
Extension Version: android
OS Version: OS 10.14.5
Sync Type: Dropbox


  • periperi

    Team Member

    Hi @kc26. Thanks for reaching out. When sync fails, are you prompted to send us a diagnostic report? If so, can you please send that, and include a link to this forum thread? Thanks!

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