HALP please I can't access my 1Password vault (licensed) after replacing laptop.

edited August 2019 in Memberships

I just had to replace my laptop AND iPhone. So I'm fully kicked out of 1Password and am trying to get in. I had a licensed version (not membership), so I don't have a secret key. Every time I try to log in, it says in that case, I don't need to use a secret key. But then it won't let me log in without a secret key. I've emailed support, got an invitation to email support in response, sent another email, and am now sending this. Please help, this is urgent.

1Password Version: 7
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided
Referrer: forum-search:access licensed

ref: MUU-11113-368


  • ag_anaag_ana

    Team Member

    Hi @angelaraines! Welcome to the forum!

    To avoid duplicating support efforts, we are going to reply to you via email as soon as possible, so we also don't share account information on a public forum.

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