using 1pass on iPhone. After touch id, app opens briefly then blacks out

Problem just started. Tried closing app and reopening, same thing


1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided
Referrer: forum-search:iPhone problem

Comments

  • BenBen AWS Team

    Team Member

    Hi @dchang

    I'm sorry to hear about the trouble. Is this happening when launching the 1Password for iOS app, or is it happening inside of another app such as a web browser with the autofill feature?

    Please let me know.

    Ben

  • This appears to be the same issue on which I posted yesterday. I still need to get the log off the phone and send it.

  • ag_anaag_ana

    Team Member

    Thank you, we will wait for the diagnostics report so we can take a look.

  • This happens in just launching the 1Password app. Working on downloading logs

  • Who should I send the logs to?

  • BenBen AWS Team

    Team Member

    Hi @dchang

    Any emails should be directed to [email protected], please. You should receive an automated reply from our BitBot assistant with a Support ID number.  Please post that number here so we can track down the diagnostics and ensure that this issue is dealt with quickly. :)

    Ben

  • My human friends have received your follow-up email from your conversation in the forum and they'll be back with your shortly.

    For your reference, this is your support ID:

    [#ERT-66372-974]

  • Uploaded the logs, here's the confirmation

    My human friends have received your follow-up email from your conversation in the forum and they'll be back with your shortly.

    For your reference, this is your support ID:

    [#ERT-66372-974]

  • brentybrenty

    Team Member

    Thanks! We'll continue the conversation there. :)

    ref: ERT-66372-974

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