Everything works great on my Mac but I can't seem to get the iPad app to recognize my account..

I have version 7.2.4 on a MacBook. Everything works great! When I start up on iPad, it wants to know my secret key. According to the online material, I don't have one because I have a standalone license. How do I get started? BTW, the the registered email for the purchase is not the one associated with this query (though they are both me) - I would be happy to provide that as well as order number in a less public channel. Thanks.

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided
Referrer: forum-search:Getting iPad app to work...


  • ag_anaag_ana

    Team Member

    Hi @ccyoung!

    When you launch 1Password on your iPad for the first time, you should see a list of options for where your data could be stored. I think you selected 1Password.com there, but your data must be somewhere else (for example, on Dropbox or iCloud).

    You need to select the correct location for your data and 1Password will be able to download it without a Secret Key ;)

  • Hmm, I thought I did choose Dropbox. You are right I must not have done it correctly because doing it again just now fixed everything. Thanks so much!

  • BenBen AWS Team

    Team Member

    Thanks for the update @ccyoung. I'm glad to hear it worked out. :)


Leave a Comment

BoldItalicStrikethroughOrdered listUnordered list
Align leftAlign centerAlign rightToggle HTML viewToggle full pageToggle lights
Drop image/file