Hi. I have 1Password for Families, and a few weeks ago ago I had to reset my wife's account password. She can log in via browser, and she can log in on her Mac, but her iPhone will not reset. I deleted the app and restarted her phone as instructed for resetting 1Password on an iPhone, but she cannot sign in. We have tried scanning the emergency kit and supplying the current password (this does not work), and we have tried logging using the preexisting 1password.com account the the 1Password app finds when I launch it. What should we do to reset 1Password on her phone?
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