Question on 6 month free membership when purchasing Yubikey

rickapel

I am currently Just 2 days into a trial membership of 1Password. I found the link 1Password.com/Yubikey which indicated a 6 month free free membership with the purchase of a Yubikey. This link really does no more than just sign me into the 1Password server. Am I missing something? I am interested in the Yubikey 5Ci which was supposed to be available for purchase today (08/20/19). So I would like guidance on how to proceed to take advantage of the offer.

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ag_ana

Hi @rickapel! Welcome to the forum! :)

This link really does no more than just sign me into the 1Password server. Am I missing something?

Does the link you are looking at take you here?

If you are prompted to login to a 1Password account instead of creating a new one, then it probably means that you created an account from another page, not the one of the promotion. Can you confirm if you created your account from the offer page?

rickapel

I am referring to that same web page. I did start to create my account from that link but was interrupted and can’t remember if I went through a link on that page on my 2nd attempt. I was pondering at what point 1Password needed the verification that a purchase of a Yubikey was made or not. There were really no instructions on the order of steps so I just created the trial account later that day since I was waiting anyway for the Yubikey 5ci to become available for purchase.

Ben

@rickapel,

I'm sorry to hear you were interrupted during the signup process. Now that you are signed up I'd recommend reaching out to our billing specialists with a copy of your proof of purchase for the Yubikey to see what can be done. You can reach them at support+billing@1password.com. I'm sure they'll be happy to help.

Ben