I am an IT pro and a complete new user to 1Password. I just created an account and generated a highly secure random passphrase. I added that string and successfully logged in. My first action was to try to download the Windows app. It asked me for my password again. (why?) It will not accept the password I just entered from a written record. Something is way wrong here. 1) I was already logged in; shouldn't have been required to enter the password again and 2) if I understand the instructions correctly, my only recovery path is to delete everything and start over. If that's true, it will be with your competitor's product, Anybody got a way out of this cf?
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