1Password App opening randomly

Hi,

I've been encountering random app openings for several days now. I am browsing on my phone, when suddenly the 1PW app is being opened and prompts me to put in my password/fingerprint.

Any advice on what could be done about this/what the issue could be?

Best,

Dennissimon


1Password Version: 7.2
Extension Version: Not Provided
OS Version: Android 9
Sync Type: Not Provided

Comments

  • periperi

    Team Member

    Hi @Dennissimon. Thanks for reaching out! I've heard this behavior reported by a few others who are using Android 9 or 8, and under certain conditions. Can you let me know if these match your settings?
    1. Is battery saver enabled?
    2. Do you have your device's theme set to automatically match your wallpaper?
    3. Do you have 1Password's theme set to match the device's?

    The issue seems to be that when you have your device's theme set to match the wallpaper, then battery saver kicks on, 1Password's lock screen will relaunch as it's trying to match your device's changed theme. If you switch to either light or dark theme in 1Password's settings, or if you disable battery saver, you should no longer experience this issue.

  • HI @peri ,

    Thank you for your answer! I could solve it by changing the 1Pw Theme to the light theme.

    Great service by the way!!

  • periperi

    Team Member

    @Dennissimon I'm very glad to hear that. Thanks so much!

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