How often does a family shared vault sync?

BikrBikr
edited August 29 in Families

My wife and I have 1Password 7.3.2 on each of our Macs on a home network. I updated a password in our shared vault on my Mac. Then about two hours later, she accessed the same login by pressing Cmd + \ but it was still the old password. The last modified showed the previous modification date, not today's. She was using her Mac for a while before accessing that login…in other words, it was not in sleep mode.

Should it take longer than 2 hours to sync between machines?


1Password Version: 7.3.2
Extension Version: Not Provided
OS Version: MacOS 10.14.6
Sync Type: 1Password
Referrer: forum-search:How often does a shared vault sync?

Comments

  • BenBen AWS Team

    Team Member

    Hi @Bikr,

    I'm sorry to hear of the trouble. Sync should be nearly instantaneous. The fact that it wasn't points to the possibility of the 1Password notifier not being able to communicate with 1Password.com. If your wife locks and unlocks 1Password, makes an edit to an existing item, or adds a new item, do the changes to the item in question then sync as expected?

    Please let me know. We'd very much like to track down what is causing this problem for you.

    Ben

  • @Ben. I created a new login item on my machine and then went to hers and using Cmd+\ to open the mini UI, it didn't have that new item in there. Still in the mini app, I locked then unlocked the vault and it still didn't show up. Then I opened 1Password full app and it was there. Then I re-checked the mini app (Cmd+) and it was now there as well. So looks like the main app is getting updated but not the mini panel.

    I also checked the other direction and changes made on her Mac to a shared vault item in the full app, is not syncing to my machine.

    I just created a troubleshooting report and sent it to [email protected] We can follow up via email. Thanks!

  • BenBen AWS Team

    Team Member

    Thanks @Bikr.

    Ben

    ref: LBY-68526-853

Leave a Comment

BoldItalicStrikethroughOrdered listUnordered list
Emoji
Image
Align leftAlign centerAlign rightToggle HTML viewToggle full pageToggle lights
Drop image/file