Cannot login using icons

I have the "icon" on the top right on my mac and the icon called 1password7 on the right bottom of my mac. If i press either one and use my password it will not allow access. If I type in search engine for 1password I can get in there. How can I fix this? It's quite frustrating to say the least!

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: 10.14
Sync Type: Not Provided


  • ag_anaag_ana

    Team Member

    Hi @snarkiana! Welcome to the forum!

    We will be happy to help you with this. I noticed that you also sent us an email about this issue. So we don't duplicate the answers, we will get back to you over there as soon as possible.

    ref: YJW-74672-275

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