Email doesn't fill on login

Hello! For several months, I've noticed that the 1Password extension can't fill my email on the login page. But the password fills just fine, which seems a little weird. I'm using an up-to-date version of Firefox (currently 68.0.2). Is this something that can get added to the bug list? Thank you!

1Password Version: Not Provided
Extension Version: 1.16.0
OS Version: Mac High Sierra 10.13.6
Sync Type: Not Provided


  • kaitlynkaitlyn

    Team Member

    Hey @grazedknees! I just gave this a try in the stable version of 1Password X (1.16.1), and I was able to get both an email address and a password to fill. I'm wondering if you may only have a password stored in the item you're filling, and 1Password simply doesn't know it should be filling a username. I'd like you to try saving a brand new Login item by following these steps:

    1. Type (or copy/paste) your username and password into the sign in form on
    2. Click on the 1Password X icon in the password field to invoke the inline menu.
    3. Click Save in 1Password.
    4. Select the correct vault and click Save.

    Now, try to fill your brand new Login and let me know if it behaves any better than before.

  • Holy moly, that was exactly it--somehow ended up with a blank username field in my login item. I can't believe the solution was this obvious. Thanks so much for solving this for me!

  • brentybrenty

    Team Member

    Likewise, thanks for the update! Glad to hear that Kaitlyn was able to help. Sometimes it's something "obvious" like that, and I'll be the first to admit that I often go looking for a more complicated explanation first myself. :lol::+1:

  • Thanks again for your help! Y'all rock.

  • ag_anaag_ana

    Team Member

    @grazedknees, on behalf of everyone, you are very welcome!

    If you have any other questions, please feel free to reach out anytime.

    Have a wonderful day :)

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