recover deleted vault

ancqancq
edited September 2 in Families

Hi,
i've already reached out via contact form on 1pw site but still haven't got any response. it's really urgent so i'm trying to ask here as well.

I shared a family account with my ex-partner.
I decided to remove his account from this household account. It was today. I was under an impression that his data would stay intact and only his account would be de-linked but now all his data is gone.
It's really important for him to access it.

I tried to re-invite him to the family account and tried the 'recovery' process but this doesn't help. He says it seemed liked it created a new account because the recovery process told him that the account he's trying to recover is already in use.

Can you please, please help?

he uses Windows/iOS/Android clients and i use Mac/iOS clients.


1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided

ref: GMD-68647-424

Comments

  • BenBen AWS Team

    Team Member

    Hi @ancq

    I see one of my colleagues is currently in the process of replying to your email. We'll be in touch soon. :)

    Thanks.

    Ben

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