recover deleted vault

edited September 2019 in Families

i've already reached out via contact form on 1pw site but still haven't got any response. it's really urgent so i'm trying to ask here as well.

I shared a family account with my ex-partner.
I decided to remove his account from this household account. It was today. I was under an impression that his data would stay intact and only his account would be de-linked but now all his data is gone.
It's really important for him to access it.

I tried to re-invite him to the family account and tried the 'recovery' process but this doesn't help. He says it seemed liked it created a new account because the recovery process told him that the account he's trying to recover is already in use.

Can you please, please help?

he uses Windows/iOS/Android clients and i use Mac/iOS clients.

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided

ref: GMD-68647-424


  • BenBen AWS Team

    Team Member

    Hi @ancq

    I see one of my colleagues is currently in the process of replying to your email. We'll be in touch soon. :)



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