autofill for stored login and password is not working when I try to sign into my brokerage account?

After going to my brokerage website sign on page, I see the icon for 1Password, but the autofill will not work. I have to copy paste the login and then the password from my shared vault.

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided
Referrer: forum-search:autofill for a stored login and password is not working when I try to sign into my brokerage account?


  • ag_anaag_ana

    Team Member

    Hi @paulgibson! Welcome to the forum!

    I have moved your discussion to the Saving and Filling in Browsers section so it's in the right place ;)

    Can you please let us give us some information about your setup so we can test this here and see if we can reproduce the issue?

    • 1Password Version
    • Extension Version
    • OS Version
    • Browser type
    • Browser version
    • URL where this is happening
  • 1Password version is whatever I downloaded on August 28, just a few days ago. Unsure what you mean 'extension version", please clarify. My computer runs OS X El Capitan. Browser is Firefox, version 68.0.2 and the URL is

  • brentybrenty

    Team Member

    @paulgibson: Extension version meaning "the version of the 1Password extension you have installed in your web browser":

    Find your version

    For Firefox, that would be under about:addons where you can click to view the details of an installed extension in that list. If you don't see 1Password there at all, you'll need to install it:

    I suspect that may be the problem, as I didn't have any trouble saving and filling a Login there using 1Password. Just try these steps to save the login and fill it:

    1. Navigate to the website:
    2. Enter your login credentials
    3. Click the 'keyhole' icon to bring up the extension
    4. Click the 'gear' icon for Settings
    5. Click Save New Login
    6. Give it a name and Save
    7. Close the webpage and select your new login in 1Password to press Return (or double click) to Open & Fill
    8. Submit the form

    Let me know how it goes. :)

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