Need assistance getting 1Password 7 from Mac App store

I tried this question on Email 1Password Support. Although I got a quick responses from Gareth (which I appreciate), we seem to be talking past each other. Then I read the discussion today between dczar and Ben in the Support Forum and decided to try here.

I originally downloaded 1 Password from the Mac App Store in early 2015. I’ve used it only on my Mac (Mojave 10.14.6). The version I have is 6.8.9.
I understand that “1Password 7 is available on the Mac App Store as a separate download. It requires a 1Password membership.”
I downloaded the 1Password 7 app from the Mac App Store.
Once downloaded, a page popped up that I closed unintentionally.
Apple has not as yet charged me for the download of 1Password 7; but my Mac Apps do now contain both 1Password 7 and 1Password.
On my Mac now is 1Password 7, with my data. As well as my original 1Password with my data. (However, the 1Password 7 extensions in both Safari and Firefox now do not log onto sites or auto fill as the previous version did, nor do they ask to save passwords.)
I assume that when I mistakenly closed the pop-up page after the download, I missed the opportunity to receive the Secret Key, but I’m not at all sure.

Can you tell me what I can do now to get the Mac App Store version of 1 Password 7 with membership on my Mac?
Do I uninstall the 1Password 7 app that I downloaded from Apple and start the process again?

1Password Version: 6.8.9
Extension Version: 7.3.2
OS Version: OS Mojave 10.14.6
Sync Type: none
Referrer: forum-search:Mac App store


  • Hi @rndllgb,

    It sounds like you accidentally closed the sign-up window. 1Password is running in read-only mode, which is a demo mode and will not let you autofill in your browsers.
    Here's a link to sign up to 1Password:

    After signing up you'll be able to activate 1Password 7.

    Be sure to delete your old 1Password 6 after everything is working.

  • Corey_CCorey_C

    Team Member

    Hi @rndllgb,

    Yulka1355 here is right on the money. It seems like you cancelled out of the sign up window. Head over to to create your 1Password account and then add it to 1Password 7. That should get everything back up and running, but let us know if you run into any issues.

  • Thank you both. I now have an account and a Secret Key in an emergency kit. My original data from 1Password 6 is in 1Password 7 (with autofill again working). The question I now have is when will I billed for the download of 1Password 7 from the Mac App Store? Does that come after the 30 day trial?

  • Corey_CCorey_C

    Team Member

    @rndllgb If you mean when will you be billed for your membership then, yes, that comes at the end of the 30 day trial.

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