You charged my creditcard 1 time too many. How can I get my money back?

edited September 2019 in Purchasing

You charged my creditcard twice on July 6th (USD47,88 and USD48,00) and once on July 10th (USD58,08). I think at least once of those charges was mistaken. I renewed my family account and changed it to teams (2 users).
How can I get my money back?

1Password Version: 1Password7
_Extension Version:
Not Provided
OS Version: MacOs
_Sync Type:
Not Provided
Referrer: forum-search:Creditcard charges


  • ag_anaag_ana

    Team Member

    Hi @jacobsr! Welcome to the forum!

    I’m sorry for the trouble. We will be happy to help you with this. To avoid sharing your account information here, can you send us an email to [email protected] from your account's registered email address so we can continue the conversation there?

    After you have sent the email, please feel free to post the ticket number you received so we can locate your message and get back to you as soon as possible.

    Looking forward to your message!

  • The ticketnumber is: #RBR-71452-258

    Looking forward to your reply by e-mail.

  • ag_anaag_ana

    Team Member
    edited September 2019

    Thank you! I confirm that we have received your message, we will get back to you via email as soon as possible :)

    ref: RBR-71452-258

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