In 2016, I purchased 1Password for both my Mac and PC. On my Mac, I'm using 1Password 6, on my PC, 1Password 4.
I had an issue on my PC that required me to reset it, which meant reinstalling 1 Password 4 which I did without an issue and linked it to my dropbox vault. I have access to my vault.
What I can't do is reinstall the Firefox extension because when I put the requested info in: Email, Secret Key, and Master Password, I get a message that: My email Address, Secret Key or Master Password is not correct. I figure that my email and master password are correct, as I use them all the time especially the master password. The secret key is something I've had since I originally purchased 1Password and it starts with "A3-"
Then I tried to sign into 1Password.com on my Mac, could not for the same reason as above My email address, secret key, or Master password is incorrect. Just to reconfirm, I have access to my vault and this software is functioning, except when it comes to installing an extension in my browser on my PC, because... I can't sign into my account.
So, on my Macto sign in, I found the directions to use my 1Password app, by going to Preferences to sign into my account there, and it's telling me that my Sign-In Address is incorrect. I had no clue what that was, so I went to the page at 1Password to get my account info, and I received an email that said my Sign-In Address is: "https://my.1password.com" so I tried both that and "my.1password.com" and neither work. Under the Mac 1Password 6 App- Preferences I have entered my Sign-In Address, email, secret key, and master password, and the message is Sign-In address and the message in Sign-In Address is not valid.
At this point, I'm frustrated. Two things here, not having phone support sucks. You need some.
Secondly I'd consider upgrading to 1Password 7, if 1) I could sign into my account and 2) If it can be purchased without a subscription, like when I made my original purchase. I hate subscriptions and this seems to be all the rage in Mac and PC utilities, just a way to milk more money out of customers.
So please help. I don't see my secret key as in error, unless somehow I copied it wrong. I have a file where I keep this kind of info. I don't ever remember being offered an emergency kit and don't have one. It's ironic that I have 2 working versions of 1Password, but that I can't log into my account because something, is screwed up. Yes, it is possible, I don't have my secret key recorded correctly, but It was recorded in 2016 with my original purchase and I assume if I had to use it at some point, it worked before because I was able to sign in at one point.
What next? Thanks
1Password Version: Mac6, PC4
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided