When might i expect a reply re email [#FII-28426-897] ?

emailed re a billing issue on Saturday. Got reply on Sunday ...
"I'm happy to take a look into this for you, however, I'll need you to reply to this email for security and verification purposes before I can locate or discuss any accounts that you may have.

Once I receive the reply, we can move forward.

Looking forward to hearing from you!"

I have replied. No acknowledgment from support. We seem to be stuck here!


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Referrer: forum-search:when might i get a reply re [#FII-28426-897] ? (started on Sunday)

Comments

  • brentybrenty

    Team Member

    @cranman: I see that Amy emailed you about 25 hours ago, and it does take time for us to research the sort of issue you contacted us about -- which we only do after first verifying you. Thanks for your patience. We'll be in touch as soon as we have a solution to offer you, since I imagine that's what you're hoping for. :)

  • thanks brenty, for your super-speedy reply. Yes, I will wait patiently.

  • brentybrenty

    Team Member
    edited September 10

    @cranman: Cheers! I replied to you via email about 3 hours ago, so roughly a half hour before you posted here. So if you're not seeing it, please check your spam filter. Happy to help in any way I can. :)

    ref: FII-28426-897

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