Error updating

Got the prompt to update version 7 of windows app. It has failed to update for days now. I deleted the app and have tried reinstalling but I'm prompted with the same message about failure to update. I can't pull a diagnostic report without being able to load the app. See attached image.


1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided

Comments

  • Greg
    Greg
    1Password Alumni

    Hi @harakelian, thank you for reporting this!

    Do you use any kind of AV/anti-malware software on your computer? Have you tried to disable it temporarily before 1Password installation? Does the issue remain?

    Thank you! :+1:

    ++
    Greg

  • harakelian
    harakelian
    Community Member

    Greg, thanks for the reply. I downloaded the install pack from the downloads page again this AM and it installed just fine. It installed as 7.3.712 with no issue. I'll keep the malware software note in mind should I run into the prompt again.

    Thanks,

    HJA

  • On Greg's behalf, you are most welcome, @harakelian! Glad to hear you're all updated and if we can do anything more to help, you know where to find us. :chuffed:

This discussion has been closed.