need "account password" to delete vaults. Only have master password

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llasco
llasco
Community Member

I am trying to merge and delete vaults. I upgraded to 7 and it's a mess. Won't let me delete vaults without both master and "account" password. I have never had an "account password".


1Password Version: 7
Extension Version: Not Provided
OS Version: OS 10.13.6
Sync Type: ?
Referrer: forum-search:don't have an account password

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  • Lars
    Lars
    1Password Alumni
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    Welcome to the forum, @llasco! I'm sorry for the trouble. I see you've asked this question of our email support team as well; since this will likely involve details of your specific 1Password setup that shouldn't be in this public forum, let's keep the conversation going via email rather than trying to conduct it in multiple places at once, which can cause confusion and slow support times for everyone. One of us will be with you shortly via email. Thanks for your patience.

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