What do you do if you do not have a Secret Key?

I've been using 1Password for many years and have 1Password 6 install. Purchased a new iMac and know I need to move to a membership. I signed up for the trial membership and created an account. When I go to log in it is asking me for a Secret Key. I followed the instructions for locating it, but had no success. Can you please help? I would then like to import my account information from my existing 1Password6 to the new membership account.

Thanks


1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided

Comments

  • BenBen AWS Team

    Team Member

    Hi @vaboccie

    I'm sorry to hear you're having trouble locating your Secret Key. Where did you sign up for the account: in the 1Password app, or in a web browser? If you signed up in the web browser the last mandatory step of the signup process is downloading an Emergency Kit:

    Get to know your Emergency Kit

    Could you please check your downloads folder for that document?

    Ben

  • I signed up through the the app. I checked my download folder and didn't see an Emergency Kit. I'm unable to sign in via the Web because it is asking for my Secret Key. Any suggestions?

  • Same problem. Nothing in my downloads folder. Was already reluctant about going membership, and now I'm wasting my Sunday trying to untangle the Gordian knot of needing a secret key to find my secret key.

  • ag_anaag_ana

    Team Member

    @vaboccie:

    If you are able to unlock the 1Password app with your Master Password, you can retrieve your Secret Key from there directly.

  • ag_anaag_ana

    Team Member

    Hi @redsleaves! Welcome to the forum!

    Did you also sign up through the app?

  • No I signed up on the web. Finally gave up and deleted the account and started over. This time I was taken through a bunch of sign up process that didn’t happen the first time through. No idea what i did differently this time. So my problem is resolved, but I think agile bits still has some kind of issue on their hands. Along with support that hasn’t been very agile, if you will. Sure it was Sunday, but I was left in a lurch trying to take care of this so I could hit the workweek with my devices ready to work.

  • BenBen AWS Team

    Team Member

    Thank you for the update @redsleaves, and for the feedback.

    Ben

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