Problem unlocking 1Password on iPhone

This discussion was created from comments split from: problem with general password.

Comments

  • stickshift
    stickshift
    Community Member

    I am having the same issue. I can log into 1password on my Mac, on my iPad, and on the 1Password web -- all using the same master password -- but the iPhone version gives me the 'fails to unencrypt' error. I am running current OS version on iPhone and iPad (13.1.1), am a 1password subscriber with auto update, so the iPhone and iPad 1password apps should both be at whatever the current app version is.

  • Hi @stickshift

    That's a different issue. The issue the other thread starter is having is they don't know their Master Password. I'm sorry to hear about the trouble. I suspect this may be a result of having a "Primary" (standalone) vault lingering on the iPhone, but that's just a guess at this point. You should be able to resolve this by uninstalling 1Password on the iPhone and then reinstalling it.

    Ben

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