Getting back my money

My son entered my account ( it was open on a pc tab) and paid fo the annual membership, I soon canceld the membership but now it says that I have 38,90 USD on my balance. I want my money back on the credit card, i don't need them as account balance. What should I do?


1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Windows 10
Sync Type: Not Provided
Referrer: forum-search:balance

Comments

  • BenBen AWS Team

    Team Member

    Hi @Alessandro_Canella

    Subscription payments are generally non-refundable but I'd encourage you to reach out to our billing team at [email protected] to see if they can help. I would also recommend:

    1. Not leaving your account open and unattended
    2. Revoking access to your credit card from anyone using it in ways which you don't intend

    Ben

  • So now i actually have 38.90 USD on my account and i can use that only for 1 password puchases????
    I will write to the support team, hope they will help

  • BenBen AWS Team

    Team Member

    Great. We look forward to your email. :+1:

    Ben

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